Frequently Asked Questions
Payment Subscriptions FAQ
If I purchase a monthly rolling subscription when will I be charged each month?+
You will always be billed immediately at the time of checkout, but subsequent orders will be charged on the 15th of the next month. Unless you cancel in which case your subscription will be cancelled.
If I purchase a pre-paid subscription when will I be charged?+
If you purchase a pre-paid subscription for a 3,6 or 12 month period you will be charged only when you place your order on our website for that period. At the end of the 3,6 or 12 month period your subscription will end.
Can I cancel or pause my monthly rolling subscription?+
Yes, you can cancel your monthly rolling subscription. You can cancel your subscription at any time. You have until the 14th of the month that your flowers ship within to cancel your subscription for the next period’s flowers. You can manage your subscription by logging in to your account section. If you want to pause your subscription box, you have until 14th of the month of shipping to pause in your account settings and we'll skip taking payment from you that period.
Can I cancel my pre-paid subscription?+
If you purchased a pre-paid subscription we are unfortunately unable to cancel your subscription.
Subscriptions Delivery FAQ
Where do you deliver subscriptions to?+
At the moment we are able to deliver nationwide in the UK (including the Channel Islands and NI). We are looking to expand this for the future, so watch this space!
Is postage extra?+
Postage in included in the price of your subscriptions.
When are subscriptions dispatched?+
Both our Dried & Fresh Flower Subscriptions are dispatched the first week of the month. Once your order is on its way from The Happy Blossoms HQ, you will receive a dispatch email from us.
How can I track my order?+
Once your order has been dispatched you will receive an email from us which will detail your tracking number and a link to track the journey of your new Blooms.
Can I change the delivery date?+
Unfortunately not, our subscriptions are all sent in the first week of the month. However, occasionally we may be able to accommodate requests - please email email@example.com
Can I pause my subscription if I’m going on holiday etc?+
Yes, you can do this by logging in to your account on our website and skipping your next subscription by clicking 'manage my subscription' or if you would like help with doing this then just drop us an email at firstname.lastname@example.org
Can I change the delivery address?+
Yes, you can amend this in your account if you login and click manage subscription or alternatively you can email us at email@example.com and we can do this for you.
General Subscription FAQ
Can I choose what flowers are sent as part of my subscription?+
Unfortunately, at the moment we are unable to make bespoke requests to subscriptions, however we only ever send unique designs that use the highest quality of flowers.
Can I purchase a one-off subscription?+
Yes! You can purchase our one-off pre-paid subscriptions here
Will the mailbox contain a receipt, as I am buying this as a gift?+
No, we don’t pop your receipt in any of our products, your order confirmation and receipt is provided on email. You will also receive a dispatch confirmation when your order is dispatched each month.
Will my flowers arrive with a vase?+
Only our Baby (both dried & fresh) sized bunches arrive with a free Jam Jar Vase. This will be sent on the first dispatch of the subscription only.
How will the Baked Blossom Bunch be delivered?+
Your Baked Blossoms bunch will be tucked up safely in one of our bespoke branded boxes.
How will the recipient know what to do with the stems?+
Each Baked Blossom bunch arrives with a dried flower care card and message card if requested (gift message cards are only available on the first dispatch of a subscription).
Can I change the size of my subscription?+
This can only be amended on our monthly rolling subscriptions. You can upgrade your monthly rolling subscription by logging into your account on our website and clicking 'manage my subscription' here you will be able to upgrade or amend your subscription.