Delivery

  Delivery Details as of 5TH AUGUST 2020


FOR NATIONWIDE DELIVERIES: All orders will be sent via 48 Hour Tracked Royal Mail (the only option currently available at checkout). Unfortunately at the moment we aren't available to send orders for specific dates.

We are also working with a longer lead time due to high demand. We are working hard to reduce these lead times but at the moment we are unfortunately unable to send any orders before this lead time. 

Please allow up to 30 - 45 days before your order is dispatched. 

Please note that all orders placed from 23rd June onwards, we are still working to the same lead time :) 

Please Note: You won't hear from us after you receive your order confirmation until you receive a dispatch email with tracking details.

 

Thank you for your patience. 

 

Postage is £3.95*

 

FOR LOCAL DORCHESTER DELIVERY: Due to the Coronavirus we are currently only available to deliver via post.  Apologies!

 

INTERNATIONAL DELIVERY: Unfortunately, we are unable to offer International delivery (but it's something we are looking into!). We currently deliver to Mainland UK, Northern Ireland and The Channel Islands via the Royal Mail. 

 

Local Delivery Policy


Delivery Incorrect personal details may lead to problems or delays in delivery so before placing an order please ensure you have included the full name, address details, including accurate postcode and telephone number of the intended recipient, and your daytime contact number or email address so that we can notify you in the event that any delivery problems are encountered.
Please note that where the delivery driver is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery for one further attempt only. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.  Once a second delivery attempt is made we will have fulfilled our contract, and if this delivery is not successful then the flowers/ plant must be collected from the shop and no further delivery attempts will be made.
Special delivery conditions apply to certain locations where a third party is involved such as hotels, hospitals and offices.  In such cases the signature of the person authorised to receive the order shall be accepted as proof of delivery and fulfilment of the order. 
Please note that not all hospitals can take delivery of flowers.  If you wish to send flowers to a hospital please check with the hospital in advance and telephone them in advance to check that they can do this.  Please note that Dorchester Hospital will not accept delivery of flowers.  
In respect of orders for Funeral flowers items for delivery to funerals or funeral directors, please ensure you have informed us of the funeral time. These orders need to be placed at least 2 days prior to delivery.
We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, mechanical breakdowns, road traffic accidents.

 

Nationwide Delivery Policy

We deliver Monday to Saturday (except Bank Holidays). As our nationwide delivery is fulfilled by Royal Mail, we are unable to offer specific delivery time slots. As we work with a third party delivery service, once the flowers are out for delivery we are unable to make alterations to the delivery address. Incorrect delivery details may lead to problems or delays in delivery so before placing an order please ensure you have included the full name, address details, including accurate postcode.
As our product is perishable, we are unable to offer re-delivery. It is the responsibility of the customer to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don't always allow flower deliveries). We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses. We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, mechanical breakdowns, road traffic accidents.